Loyalty Researches
The Dynamics has conducted extensive loyalty research projects across various sectors, including banking, apparel, automobile, and telecom. These projects cover a range of studies such as customer satisfaction research, mystery shopping, retail audits, and service benchmarking. With a focus on enhancing customer experience and loyalty, The Dynamics provides in-depth insights through annual and multi-year studies, helping clients like Sindh Bank, Muslim Islamic Bank, Indus Motors, and Witribe optimize their service delivery and understand customer needs more effectively.
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Sectors
Client Name
Study Name
01
Banking
Sindh Bank
Customer Satisfaction Research
2024
02
Banking
Muslim Islamic Bank
Customer Satisfaction Research
2023
03
Banking
Sindh Bank
Customer Satisfaction Research
2022
04
Banking
Sindh Bank
Mystery Shopping
2022
05
Banking
Bank of Khyber
Mystery Shopping
2022
06
Banking
Muslim Islamic Bank
Mystery Shopping
2022
07
Banking
Meezan Bank Limited
Mystery Shopping
2022
08
Banking
Bank Islami
C-sat & Mystery Shopping
2022-2024
09
Banking
JS Bank Limited
Mystery Shopping
2021
10
Banking
Allied Bank Limited
Mystery Shopping
2020
11
Apparel
Bonanza
Mystery Shopping – Quarterly Waves
2021
12
Automobile
Indus Motors
Retail Audit / Mystery Visit
2024
13
Automobile
Indus Motors
Retail Audit
2022
14
Automobile
Indus Motors
Mystery Shopping Tracker - For Sales & Services
2023
15
Automobile
Indus Motors
Customer Satisfaction Tracker
2020-2024
16
Automobile
Indus Motors
Benchmark Study – Service Experience
2022
17
Automobile
Indus Motors
Mystery Shopping Tracker – For Sales
2020
18
Telecoms
Witribe
Mystery Shopping & Exit Interview
2016
Synchronize carat has worked with The Dynamics with Nokia Pakistan and found the agency professional, through in its approach, with sound technical knowledge and collaborative client servicing orientation. We are highly satisfied with its consultancy services and wish our best for all its future pursuits.
Synchronize Media (Carat)
USIP Pakistan is implementing a two year mass media communication project and outreach the camping to highlight the need for citizens and for government to provide better support to police and to build appreciation for their efforts. This project is an integration of both qualitative and quantitative methodologies. We found the Dynamic Research professional through in it’s approach, with sound technical knowledge and collaboration client servicing orientation. We are highly satisfied with its research and consultancy services and wish our best for all of its future endeavors.
USIP Pakistan
They were Professional in their approach, responsive to our concerns and largely delivered on our requirement, including in challenging environments such as Quetta. The client’s satisfaction is important to the Dynamics, which is appreciated. We would certainly consider using the Dynamics again in future engagements.
Red Elephant Research, Australia
The Dynamics is our preferred partner when it comes to research. We jointly learned so much from understanding on consumer journey to customer satisfaction tracking to product researches. Basit’s consultancy to IMC is a strategic advantage.
Indus Motors
It started off with a mystery shopping exercise 3 years ago. Now Dynamics work on all our all 4 consumer researches and Mr. Basit advises our senior Management.
Bank Islami
Dynamics undertook a market sizing study for us across the adhesive industry in Pakistan. This project involved both qualitative and quantitative methodologies. In addition to desk Research, information was gathered through information was gathered through interviews with experts and professionals including adhesive producers, importers, retailers and user firms like PVC pipes vendors, furniture manufacturers, shoes manufacturers, sports goods producers, book blinding units, hand bag producers, etc.. A high-quality report was delivered, meeting all our requirements. It was augmented with explanations and presentations, as and when needed. We found the agency, very thorough in tis approach, with sound technical knowledge, and proficient in meeting our needs, responding to our concerns and queries and keeping us posted during the process. They met the timelines diligently and delivered the report as per agreed project artifacts.
Dynea Pakistan Limited
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